On April 28, a significant power outage in Spain and Portugal led to widespread service disruptions, but TVUP stood out by keeping its platform fully functional, especially benefitting clients in Latin America, including Chile and Venezuela, who reported no impact. This was achieved through a well-planned infrastructure that includes distributed teams across various regions, robust cloud and on-premise systems with power backups, built-in system redundancy, and highly detailed emergency procedures ensuring operational continuity regardless of the circumstances.

During the outage, TVUP’s readiness was evident as the company’s on-premise facilities were equipped with uninterrupted power supplies (UPS) and backup generators, keeping critical systems running. The company also leverages public cloud infrastructure, which inherently provides redundancy and resilience. Furthermore, the design of their streaming service includes redundant paths for video sources and multiple headends for major channels, enhancing the reliability of their service delivery.

The blackout on April 28 served as a real-world test of TVUP’s robust systems and the efficacy of their emergency protocols. The company’s quick response, leveraging global teams to take over operations seamlessly, minimized the impact on services. This incident underscores TVUP’s commitment to providing reliable services and building trust with clients, proving that their contingency plans and investments in technology are not only promises but practical realities.